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Customer Complaint & Satisfaction Form

Please complete the form below so we can properly address your concern and improve our services.

Date * required

Customer Information

Full Name

Contact Number

Email Address

Service Address/Location

Account/Application Number

Internet Service Provider

PLDT

GLOBE

CONVERGE

SKY

OTHER ISP

Type of Concern

Concerns * Required

Installation Delay

Slow or No Internet Connection

Billing Issue

1 Month Advance Service Fee (1AMSF) Inquiry

Hidden Charges Concern

Technical Problem

Customer Service Experience

Application / Approval Issue

Other

Description of Complaint

Supporting Documents

Proof of Payment

Upload

Screenshots

Upload

Receipt

Upload

Customer Satisfaction Survey

How satisfied are you with the clarity of our process and fee disclosure?

Were all charges clearly explained?

How would you rate our response time?

Overall Experience Rating

Alternative Solution Preference

Solutions * Required

Alternative ISP Recommendation

Upgrade / Downgrade Plan Options

Follow-up & Escalation Assistance

Cancellation Assistance

Technical Troubleshooting Support

No alternative needed

Suggestions For Improvement

Declaration & Consent

I confirm that the information provided is true and accurate. terms and conditions

I consent to the processing of my personal data for complaint review and resolution purposes. terms and conditions

CHME Inc.

accredited channel partner of PLDT Home, Smart, and PLDT Enterprise, delivering reliable connectivity, digital solutions, and support services to homes and businesses.

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2296 C.L MONTELIBANO BGY VILLAMONTE BACOLOD CITY , 6100 PHILIPPINES

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